Refund policy

Refund & Return Policy

Last updated: September 5, 2026

We want you to be satisfied with your purchase from Nexus PC Works, LLC. Because we sell a mix of trading cards, collectibles, computer products, custom-built items, and services, return eligibility varies depending on the type and condition of the item.

Returns

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the item must be in the same condition in which it was received, unused and unopened where applicable, and in its original packaging. You must also provide proof of purchase.

Before sending any item back, please contact us at wade@nexuspcworks.com to request return authorization and instructions.

Items returned without prior authorization may not be accepted.

Trading Cards & Collectibles

Due to the collectible nature of these products:

  • Sealed trading card products must remain factory sealed and unopened to be eligible for return.
  • Trading card singles must be returned in the same condition in which they were sold.
  • Products that have been opened, unsealed, altered, damaged after delivery, or otherwise changed from their original condition are not eligible for return.
  • We reserve the right to decline a return if a collectible has been altered or its condition has materially changed after delivery.

Normal manufacturing variations in sealed trading card products, including card selection, pull rates, centering, print quality, or similar characteristics, are not considered product defects.

Nexus PC Works, LLC does not guarantee the contents, rarity, value, grading outcome, or pull rates of sealed trading card products.

Custom PCs, Special Orders & 3D Printing

Custom-built computers, specially ordered products, personalized products, and made-to-order 3D prints are generally non-returnable once production or assembly has begun, except when the product is defective, damaged, incorrectly produced, or otherwise required to be returnable under applicable law.

If there is a problem with a custom order, contact us and we will work with you to determine an appropriate resolution.

Computer Components & Electronics

Computer components, peripherals, and electronics must be returned with all included accessories, manuals, packaging, serial-number labels, and other materials originally supplied with the product.

Products damaged through misuse, improper installation, unauthorized modification, physical damage, or other causes occurring after delivery may not qualify for return.

Manufacturer warranty coverage, when applicable, is separate from this return policy.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, you receive the wrong item, or the item is materially different from the listing or your order, please contact us at wade@nexuspcworks.com within 7 days after delivery whenever reasonably possible.

Please include your order number and, when appropriate, photographs of the item and shipping packaging showing the problem.

We will review the issue and work with you on an appropriate replacement, return, refund, or other resolution.

Nothing in this 7-day reporting request limits any rights or remedies that cannot be waived under applicable law.

Non-Returnable Items

Unless required otherwise by applicable law, we generally cannot accept returns for:

  • Opened sealed trading card products
  • Gift cards
  • Custom-built or personalized products after work has begun
  • Completed custom 3D prints
  • Special-order products obtained specifically for a customer
  • Items damaged through misuse, modification, improper installation, or customer handling
  • Digital products or services that have already been delivered or performed

If you are unsure whether an item qualifies for return, contact us before sending it back.

Sale & Clearance Items

Unless otherwise stated at the time of purchase, final-sale or clearance items are not eligible for return except when damaged, defective, incorrectly supplied, or otherwise required by applicable law.

Return Shipping

Unless the return is the result of an error by Nexus PC Works, LLC or the product arrived damaged or defective, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

If we provide a prepaid return label for a return that is not the result of our error, the cost of return shipping may be deducted from the refund where permitted by law.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your bank, credit card company, or payment provider additional time to process and post the refund.

Shipping charges and other non-refundable charges, when applicable, will not be included in the refund unless required by law or the return resulted from an error by Nexus PC Works, LLC.

Exchanges

We generally handle exchanges by processing the eligible return and having the customer place a new order for the replacement product.

For damaged, defective, or incorrect merchandise, contact us first so we can determine the best resolution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at wade@nexuspcworks.com.

We will make reasonable efforts to accommodate cancellation requests, but an order cannot always be canceled after it has entered fulfillment, production, assembly, or shipment.

Custom builds, special orders, and 3D printing projects may become non-cancellable once work or procurement has begun.

Contact Us

Questions about returns, refunds, damaged merchandise, or order issues can be sent to:

Nexus PC Works, LLC
Email: wade@nexuspcworks.com
Phone: 657-566-3465
Florence, Kentucky 41042, United States