Shipping Policy

Last updated: September 5, 2026

This Shipping Policy explains how orders placed with Nexus PC Works, LLC (“Nexus,” “we,” “us,” or “our”) are processed, shipped, delivered, and made available for local pickup.

United States Shipping

Nexus currently ships online orders to eligible addresses within the United States.

We do not currently offer international shipping through our online store.

Available shipping methods, rates, and delivery options are displayed during checkout based on the products in your order and your shipping destination.

Order Processing

For in-stock merchandise, we generally aim to process orders within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding federal holidays and other days on which Nexus or applicable shipping carriers are closed.

Processing time refers to the time required to prepare an order for shipment and is separate from carrier transit time.

High-volume periods, major trading-card releases, promotions, severe weather, or other unusual circumstances may occasionally require additional processing time.

Estimated Delivery Times

Delivery estimates displayed during checkout or provided by a shipping carrier are estimates and are not guaranteed unless expressly identified as a guaranteed service.

Carrier transit time begins after the order has been processed and accepted by the carrier.

Weather, transportation disruptions, carrier delays, holidays, emergencies, and other circumstances outside our reasonable control can affect delivery.

We will nevertheless fulfill orders and address material delays in accordance with applicable law.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping rates may vary based on factors including package size, weight, destination, selected shipping method, and the products contained in the order.

Any free-shipping promotion is subject to the conditions stated with that promotion.

Tracking Information

When tracking is available, tracking information will generally be sent to the email address or other contact method associated with your order after the shipment has been processed.

Tracking information may take some time to update after a shipping label is created or a package is accepted by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

If you discover an address error, contact us at wade@nexuspcworks.com as soon as possible.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier.

If an order is returned to us because of an incorrect, incomplete, undeliverable, or refused address, we will contact you regarding available options. Additional shipping charges may apply when reshipment is requested and the delivery problem was not caused by Nexus.

Lost or Missing Packages

If tracking indicates that a package is delayed, missing, or delivered but you cannot locate it, please contact us at wade@nexuspcworks.com.

We may ask you to verify the shipping address, check the delivery location, and allow a reasonable period for carrier tracking to update.

When appropriate, we will work with the carrier to investigate the shipment.

A carrier's delivery scan does not automatically prevent us from reviewing a legitimate delivery problem. Resolution will depend on the circumstances of the shipment, carrier investigation, available evidence, and applicable law.

Packages Damaged During Shipping

Please inspect your order after delivery.

If merchandise arrives damaged during shipping, contact us as soon as reasonably possible at wade@nexuspcworks.com.

Whenever possible, please retain:

• The damaged product
• The shipping box or mailer
• Internal packaging materials
• Shipping labels
• Photographs showing the damage and packaging

These materials can help us evaluate the problem and submit a carrier claim when necessary.

Damaged merchandise will be handled according to our Refund Policy and applicable law.

Trading Cards and Collectibles

We package trading cards and collectibles with the goal of protecting them during normal shipment.

Trading-card singles may be shipped using protective sleeves, rigid or semi-rigid holders, team bags, cardboard reinforcement, bubble mailers, boxes, or other packaging appropriate to the order.

Sealed products may receive additional protective packaging based on size, value, and shipping method.

Minor manufacturing characteristics of trading cards or factory-sealed products—including print variations, centering, factory wrapping, or contents/pull rates—are not considered shipping damage merely because the product was delivered by mail.

Higher-Value Orders

Higher-value orders may receive additional packaging, tracking, insurance, or signature requirements at our discretion.

A signature may therefore be required for certain orders even when a signature option was not separately selected during checkout.

These measures are intended to protect both the customer and Nexus from loss or unauthorized delivery.

Custom Gaming PCs

Custom gaming PCs and other made-to-order computer systems require additional preparation and therefore do not necessarily follow our standard 1–3 business-day processing period.

Estimated build or fulfillment time will depend on component availability, configuration, testing requirements, and workload.

We will provide or communicate an estimated timeframe when appropriate.

Once completed, custom systems will be packaged and shipped using a method appropriate for the size and value of the system.

Material delays affecting an accepted custom order will be communicated to the customer as required or appropriate.

3D Printing Orders

Custom 3D-printing orders require production time before shipment.

Production time varies according to factors such as model complexity, quantity, material, print duration, finishing requirements, equipment availability, and workload.

Any production estimate is separate from carrier transit time.

If circumstances materially affect the expected completion of a custom printing order, we will communicate with the customer regarding available options.

Preorders and Special Orders

Products identified as preorders, special orders, or otherwise not immediately available are subject to the estimated availability information provided with the product or communicated to the customer.

Release dates and manufacturer or distributor availability may change.

If a material delay affects an order, we may contact the customer regarding the revised expected timeframe and available options.

If an order contains both immediately available and preorder or special-order merchandise, shipment timing may depend on the fulfillment method available for that order.

Local Pickup

Local pickup may be available for eligible orders in the Cincinnati, Ohio / Northern Kentucky area.

Please wait until you receive confirmation that your order is ready for pickup before attempting to collect it.

Pickup instructions, including the appropriate location and any scheduling information, will be provided with your order or pickup notification.

We may request identification or order verification before releasing an order.

Selecting local pickup does not necessarily mean merchandise is immediately available for collection.

Custom PCs, 3D prints, special orders, and other made-to-order products must be completed before a pickup notification is issued.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at wade@nexuspcworks.com.

We will make reasonable efforts to accommodate requests made before fulfillment begins.

Once an order has shipped, it cannot be cancelled and must instead be handled according to our Refund Policy where eligible.

Custom, personalized, made-to-order, and special-order products may become non-cancellable once components have been ordered, production has begun, or customization has started.

Shipping Delays

We make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

If we become aware that we cannot ship an order within the promised timeframe—or, when no timeframe was stated, within the period required by applicable law—we will handle the delay in accordance with applicable requirements, which may include contacting you regarding the delay and offering appropriate options.

Refunds and Returns

Shipping-related returns, damaged products, incorrect products, cancellations, and refunds are also subject to our Refund Policy.

Please review that policy for return eligibility and instructions before sending merchandise back to Nexus.

Do not send merchandise back without first contacting us for return authorization and instructions.

Contact Us

For questions concerning shipping, tracking, delivery, damaged shipments, or local pickup, contact:

Nexus PC Works, LLC
1542 Taramore Dr
Florence, KY 41042
United States

Email: wade@nexuspcworks.com
Phone: 657-566-3465